Contact Rentro
We’re here to help—every step of your stay.
Send us a message
Whether you’re booking a stay, listing a property, or need assistance during your trip, our support team is available to ensure a smooth experience.
Email Support
For general inquiries, booking assistance, or account-related issues:
support@rentro.com
Response time: within 24 hours
WhatsApp Support
Get quick answers and real-time assistance:
+234 XXX XXX XXXX
Available daily, 8:00 AM – 10:00 PM (WAT)
Best for:
- Urgent booking help
- Stay-related questions
- Quick issue resolution
Phone Support
Speak directly with our support team:
+234 XXX XXX XXXX
Available 24/7 for urgent matters
Best for:
- Active booking issues
- Emergency support during stays
Office & Business Inquiries
For corporate partnerships, media, or business inquiries:
business@rentro.com
Host & Partner Support
Are you a host or looking to partner with Rentro?
hosts@rentro.com
Dedicated support line available after onboarding
We assist with:
- Listing your property
- Pricing and optimization
- Guest management tools
Help Center
Looking for quick answers?
Visit our Help Center for guides on:
- Booking stays
- Payments & refunds
- Hosting on Rentro
- Safety & trust
Our Commitment
At Rentro, we prioritize:
Fast and reliable support
Clear communication
Guest and host satisfaction
No matter the issue, we’re committed to resolving it efficiently so you can focus on what matters—your stay experience.
Need Immediate Help?
If you’re currently on a stay and need urgent assistance, we recommend contacting us via phone or WhatsApp for the fastest response.