Effective Date: 20th July, 2026
Last Updated: 20th July, 2026
1. Introduction #
Welcome to Rentro (“Rentro,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our website, mobile application, and related services (collectively, the “Platform”).
By accessing or using Rentro, you agree to the terms of this Privacy Policy and our Terms of Service. If you do not agree, please discontinue use of the Platform.
2. Scope of This Policy #
This Privacy Policy applies to:
- Guests booking accommodations
- Hosts listing properties
- Visitors browsing the Platform
- Any users interacting with Rentro services
3. Information We Collect #
We collect information to provide a secure, seamless, and personalized experience.
3.1 Information You Provide #
- Full name, email address, phone number
- Account login credentials
- Government-issued ID (for verification, where required)
- Payment details (processed securely via third-party providers)
- Property details (for hosts)
- Communications with Rentro or other users
3.2 Automatically Collected Information #
- IP address and device information
- Browser type and usage patterns
- Location data (approximate or precise, if enabled)
- Cookies and tracking technologies
3.3 Third-Party Information #
- Payment processors
- Identity verification providers
- Analytics and marketing partners
4. How We Use Your Information #
We use collected data to:
- Provide and operate the Rentro Platform
- Facilitate bookings and payments
- Verify user identities and prevent fraud
- Personalize user experience and recommendations
- Communicate updates, offers, and support responses
- Improve platform performance and security
- Comply with legal and regulatory obligations
5. Sharing of Information #
We do not sell your personal data. We may share your information only in the following cases:
5.1 With Other Users #
- Guests and hosts receive necessary booking details
5.2 With Service Providers #
- Payment processors
- Cloud storage providers
- Customer support tools
5.3 Legal and Regulatory Compliance #
- When required by law or government authorities
- To enforce our Terms of Service
- To protect rights, safety, and property
5.4 Business Transfers #
- In connection with mergers, acquisitions, or asset sales
6. Data Retention #
We retain your personal data only as long as necessary to:
- Provide services
- Fulfill legal obligations
- Resolve disputes
- Enforce agreements
7. Your Rights and Choices #
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your account and data
- Object to or restrict processing
- Withdraw consent at any time
Requests can be made via: privacy@rentro.com
8. Data Security #
We implement industry-standard measures including:
- Encryption of sensitive data
- Secure payment processing
- Access controls and monitoring
While we strive to protect your data, no system is completely secure.
9. Cookies and Tracking Technologies #
We use cookies to:
- Enable core platform functionality
- Analyze performance and usage
- Personalize content and recommendations
You may manage cookie preferences through your browser settings.
10. Third-Party Links #
Rentro may contain links to external websites or services. We are not responsible for their privacy practices.
11. Children’s Privacy #
Rentro is not intended for individuals under the age of 18. We do not knowingly collect data from minors.
12. International Data Transfers #
Your information may be transferred and processed outside your country of residence, subject to applicable data protection laws.
13. Updates to This Policy #
We may update this Privacy Policy periodically. Changes will be communicated via the Platform or email where appropriate.
14. Contact Us #
For questions or concerns regarding this Privacy Policy:
Email: privacy@rentro.com
Support: support@rentro.com
15. Legal Agreement #
This Privacy Policy forms part of the legal agreement between you and Rentro governing the use of the Platform. Continued use of Rentro constitutes acceptance of this Policy.
