Help & Support
HELP CENTER
Last Updated: July 20, 2026Everything you need to book, manage, and enjoy your stay—seamlessly. Welcome to Rentro Support. Whether you’re booking your next stay or hosting guests, we’re here to help you every step of the way. Getting Started What is Rentro? Rentro is a premium rental platform that connects guests with verified, high-quality stays across Nigeria. We focus on trust, comfort, and seamless booking experiences. How Rentro Works Bookings How do I book a stay? Use the search bar on the homepage or app: Can I modify my booking? Yes. Depending on the property’s policy, you can: Go to My Trips → Select Booking → Modify Reservation What happens after booking? You’ll receive: Payments How do I pay? Rentro supports secure payments via: When am I charged? Is my payment secure? Yes. All payments are encrypted and processed through secure payment systems to protect your data. Cancellations & Refunds Can I cancel my booking? Yes. Cancellation policies vary by property: Check the policy before booking. How do I cancel? Go to: My Trips → Select Booking → Cancel Reservation When will I receive my refund? Refunds are processed within: Stays & Properties Are listings verified? Yes. Every Rentro property is reviewed for: What if the property isn’t as described? Contact Rentro Support immediately. We’ll: Account & Profile How do I create an account? Sign up using: I forgot my password Click “Forgot Password” on the login page and follow the instructions. How do I update my details? Go to: Profile → Account Settings Hosting on Rentro How do I list my property? How do I get paid? Hosts receive payouts after successful guest check-in, via secure transfer. Safety & Trust Contact Support Need help? We’re available 24/7. Quick Tips Still Need Help? If your issue isn’t covered here, reach out to our support team—we’ll resolve it quickly.
SAFETY & TRUST
Last Updated: July 20, 2026At Rentro, trust is not a feature—it’s the foundation of every stay. Whether you’re booking a home or listing one, our systems are designed to protect you at every step, from discovery to checkout. Property & Host Verification We take verification seriously to ensure every listing meets our quality and safety standards. What we verify: What this means for you: You can book confidently knowing that every Rentro property is real, vetted, and held to a consistent standard. Secure Payments Your financial safety is built into every transaction. How we protect payments: What this means for you: No direct cash dealings, no uncertainty—just seamless and protected payments every time. Guest & Host Protection We safeguard both sides of the marketplace to create a balanced, reliable ecosystem. For Guests For Hosts Built on Trust Rentro is designed to remove uncertainty from short-term rentals. By combining technology, human review, and continuous monitoring, we ensure that every interaction on the platform is safe, reliable, and transparent. Your safety is our system.
CANCELLATION POLICY
Last Updated: July 20, 2026At Rentro, we understand that plans can change. Our cancellation policy is designed to be fair, transparent, and flexible—while protecting both guests and hosts. 1. General Principles 2. Cancellation Windows & Refunds Flexible Bookings Moderate Bookings Strict Bookings 3. Rescheduling Policy 4. Same-Day & No-Show Policy 5. Early Check-Outs 6. Service Fees 7. Host-Initiated Cancellations If a host cancels your booking: 8. Extenuating Circumstances We may override standard policies in cases such as: Documentation may be required. 9. How to Cancel To cancel your booking: 10. Need Help? Our support team is available 24/7 to assist with cancellations, changes, or disputes. Key Takeaway
PAYMENT OPTIONS
Last Updated: July 20, 2026At Rentro, we make paying for your stay simple, secure, and flexible—wherever you are. Accepted Payment Methods 1. Cards We accept all major debit and credit cards for seamless booking. Supported cards include: Why use cards? 2. Bank Transfers Prefer direct payments? You can complete your booking via bank transfer. How it works: Best for: 3. International Payments (Coming / Supported for Select Users) We’re building for a global community. Diaspora users can pay securely from anywhere in the world. Options may include: Benefits: Security & Protection Your safety is our priority. Payment Timing Refunds & Cancellations Refund eligibility depends on the property’s cancellation policy. Need Help? If you experience any issues with payments: Simple. Secure. Global. That’s how payments work on Rentro.
TERMS OF SERVICE
Last Updated: July 20, 2026Effective Date: 20th July, 2026 Welcome to Rentro. These Terms of Service (“Terms”) govern your access to and use of the Rentro platform, including our website, mobile applications, and related services (collectively, the “Platform”). By accessing or using Rentro, you agree to be bound by these Terms. If you do not agree, you may not use the Platform. 1. Overview of Rentro Rentro is a digital marketplace that connects property owners (“Hosts”) with individuals seeking short-term or long-term accommodations (“Guests”). Rentro facilitates listings, bookings, and payments but is not the owner or operator of listed properties. 2. Eligibility To use Rentro, you must: You are responsible for maintaining the confidentiality of your account credentials. 3. Account Responsibilities Users agree to: Rentro reserves the right to suspend or terminate accounts that violate these Terms. 4. Bookings and Payments 4.1 Booking Process Guests can browse, select, and book properties listed on Rentro. A booking is confirmed once payment is successfully processed. 4.2 Payments 4.3 Cancellations & Refunds Cancellation policies vary by listing. Guests should review each property’s policy before booking. 5. Host Responsibilities Hosts agree to: Rentro may remove listings that fail to meet platform standards. 6. Guest Responsibilities Guests agree to: Guests may be held liable for damages caused during their stay. 7. Platform Use You agree not to: Rentro reserves the right to investigate and take appropriate action against violations. 8. Intellectual Property All content on the Platform—including branding, design, text, graphics, and software—is owned by Rentro or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or modify any content without prior written consent. 9. Disclaimers 10. Limitation of Liability To the maximum extent permitted by law, Rentro shall not be liable for: 11. Termination Rentro may suspend or terminate access to the Platform at any time if users violate these Terms or engage in harmful behavior. Users may also delete their accounts at any time. 12. Privacy Your use of Rentro is also governed by our Privacy Policy, which outlines how we collect, use, and protect your data. 13. Changes to Terms Rentro may update these Terms periodically. Continued use of the Platform after changes constitutes acceptance of the revised Terms. 14. Governing Law These Terms shall be governed by and interpreted in accordance with the laws of Nigeria. 15. Contact Us For questions or concerns regarding these Terms, please contact: Email: support@rentro.com
PRIVACY POLICY
Last Updated: July 20, 2026Effective Date: 20th July, 2026 Last Updated: 20th July, 2026 1. Introduction Welcome to Rentro (“Rentro,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our website, mobile application, and related services (collectively, the “Platform”). By accessing or using Rentro, you agree to the terms of this Privacy Policy and our Terms of Service. If you do not agree, please discontinue use of the Platform. 2. Scope of This Policy This Privacy Policy applies to: 3. Information We Collect We collect information to provide a secure, seamless, and personalized experience. 3.1 Information You Provide 3.2 Automatically Collected Information 3.3 Third-Party Information 4. How We Use Your Information We use collected data to: 5. Sharing of Information We do not sell your personal data. We may share your information only in the following cases: 5.1 With Other Users 5.2 With Service Providers 5.3 Legal and Regulatory Compliance 5.4 Business Transfers 6. Data Retention We retain your personal data only as long as necessary to: 7. Your Rights and Choices Depending on your jurisdiction, you may have the right to: Requests can be made via: privacy@rentro.com 8. Data Security We implement industry-standard measures including: While we strive to protect your data, no system is completely secure. 9. Cookies and Tracking Technologies We use cookies to: You may manage cookie preferences through your browser settings. 10. Third-Party Links Rentro may contain links to external websites or services. We are not responsible for their privacy practices. 11. Children’s Privacy Rentro is not intended for individuals under the age of 18. We do not knowingly collect data from minors. 12. International Data Transfers Your information may be transferred and processed outside your country of residence, subject to applicable data protection laws. 13. Updates to This Policy We may update this Privacy Policy periodically. Changes will be communicated via the Platform or email where appropriate. 14. Contact Us For questions or concerns regarding this Privacy Policy: Email: privacy@rentro.com Support: support@rentro.com 15. Legal Agreement This Privacy Policy forms part of the legal agreement between you and Rentro governing the use of the Platform. Continued use of Rentro constitutes acceptance of this Policy.