At Rentro, we understand that plans can change. Our cancellation policy is designed to be fair, transparent, and flexible—while protecting both guests and hosts.
1. General Principles #
- All bookings made on Rentro are subject to the cancellation terms selected by the host.
- Cancellation policies are clearly displayed on each property before booking.
- Refund eligibility depends on when you cancel and the policy attached to your reservation.
2. Cancellation Windows & Refunds #
Flexible Bookings #
- Full refund if canceled 48 hours or more before check-in
- 50% refund if canceled 24–48 hours before check-in
- No refund if canceled less than 24 hours before check-in
Moderate Bookings #
- Full refund if canceled 5 days or more before check-in
- 50% refund if canceled 2–5 days before check-in
- No refund if canceled within 48 hours of check-in
Strict Bookings #
- 50% refund if canceled 7 days or more before check-in
- No refund if canceled less than 7 days before check-in
3. Rescheduling Policy #
- Guests may request to reschedule their stay instead of canceling.
- Rescheduling is:
- Subject to host approval
- Based on the availability of new dates
- If the new dates have a higher price, the guest must pay the difference.
- If lower, the difference may be refunded or credited (host-dependent).
4. Same-Day & No-Show Policy #
- Same-day cancellations are non-refundable.
- Failure to check in without prior notice (no-show) results in:
- 100% charge
- No refund eligibility
5. Early Check-Outs #
- If you leave before your scheduled check-out date:
- Remaining nights are non-refundable
- Exceptions may apply at host discretion
6. Service Fees #
- Rentro service fees are:
- Refundable only for cancellations within the full-refund window
- Non-refundable after that period
7. Host-Initiated Cancellations #
If a host cancels your booking:
- You will receive a full refund
- You may also receive:
- Assistance in finding a similar property
- Priority support from Rentro
8. Extenuating Circumstances #
We may override standard policies in cases such as:
- Medical emergencies
- Government travel restrictions
- Natural disasters
- Verified safety concerns
Documentation may be required.
9. How to Cancel #
To cancel your booking:
- Go to My Trips
- Select your reservation
- Click Cancel Booking
- Review refund details before confirming
10. Need Help? #
Our support team is available 24/7 to assist with cancellations, changes, or disputes.
Key Takeaway #
- The earlier you cancel, the more likely you are to be refunded.
- Always review the specific cancellation policy before booking.
- When in doubt, rescheduling may be a better option than canceling.
