Everything you need to book, manage, and enjoy your stay—seamlessly.
Welcome to Rentro Support. Whether you’re booking your next stay or hosting guests, we’re here to help you every step of the way.
Getting Started #
What is Rentro? #
Rentro is a premium rental platform that connects guests with verified, high-quality stays across Nigeria. We focus on trust, comfort, and seamless booking experiences.
How Rentro Works #
- Search for a city, area, or property
- Choose your preferred stay
- Select dates and number of guests
- Book instantly or request availability
- Pay securely and receive confirmation
Bookings #
How do I book a stay? #
Use the search bar on the homepage or app:
- Enter your destination
- Select check-in and check-out dates
- Choose the number of guests
- Browse verified listings and book instantly
Can I modify my booking? #
Yes. Depending on the property’s policy, you can:
- Change dates
- Update guest count
- Request special arrangements
Go to My Trips → Select Booking → Modify Reservation
What happens after booking? #
You’ll receive:
- Instant confirmation
- Property details and directions
- Host contact (if applicable)
- Check-in instructions
Payments #
How do I pay? #
Rentro supports secure payments via:
- Debit/Credit Cards
- Bank Transfers (where available)
- Wallet (future feature)
When am I charged? #
- Instant bookings: charged immediately
- Request bookings: charged after host approval
Is my payment secure? #
Yes. All payments are encrypted and processed through secure payment systems to protect your data.
Cancellations & Refunds #
Can I cancel my booking? #
Yes. Cancellation policies vary by property:
- Flexible – Full or partial refund
- Moderate – Limited refund window
- Strict – Reduced or no refund
Check the policy before booking.
How do I cancel? #
Go to:
My Trips → Select Booking → Cancel Reservation
When will I receive my refund? #
Refunds are processed within:
- 3–7 business days (cards)
- 1–3 business days (wallet/instant methods)
Stays & Properties #
Are listings verified? #
Yes. Every Rentro property is reviewed for:
- Quality standards
- Accurate representation
- Safety and reliability
What if the property isn’t as described? #
Contact Rentro Support immediately. We’ll:
- Investigate the issue
- Offer relocation or a refund if necessary
Account & Profile #
How do I create an account? #
Sign up using:
- Phone number
I forgot my password #
Click “Forgot Password” on the login page and follow the instructions.
How do I update my details? #
Go to:
Profile → Account Settings
Hosting on Rentro #
How do I list my property? #
- Click “Become a Host”
- Add property details
- Upload photos
- Set pricing and availability
- Submit for verification
How do I get paid? #
Hosts receive payouts after successful guest check-in, via secure transfer.
Safety & Trust #
- Verified listings only
- Secure payment system
- Guest and host reviews
- Dedicated support team
Contact Support #
Need help? We’re available 24/7.
- Live Chat: Available in-app
- Email: support@rentro.com
- Help Desk: Accessible via website/app
Quick Tips #
- Always review cancellation policies before booking
- Read property descriptions and reviews carefully
- Book early for peak periods
- Use verified payment methods only
Still Need Help? #
If your issue isn’t covered here, reach out to our support team—we’ll resolve it quickly.
